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ETI TECHNICAL SUPPORT

Telephone Support:

The majority of ETI's instrumentation systems allow remote monitoring and diagnosis of problems that may occur. Operating software at bridge sites can be modified via direct data communications links with our office in Colorado. Data can be downloaded and analyzed to ensure proper system function. Should the operating environment change, monitoring parameters can be easily changed simply by calling the instrument and downloading the required modifications.

ETI's support staff also is available to assist with any technical questions that arise.

Onsite Support:

Should you need onsite consulting for feasibility investigations, design modifications to existing systems, or troubleshooting, ETI will dispatch personnel on a trip-specific reimbursable basis.